BLOG Managing Holidays and Temporary Messaging at Scale
12/18/2024: For property management companies, consistency and scalability across a portfolio are key to delivering exceptional resident experiences. But when holidays roll around, or unexpected events like office construction or maintenance issues arise, standard communication processes can easily break down. This is where flexible scheduling and custom messaging come into play.
A Smarter Way to Handle Holidays
We know holidays don’t always land neatly on weekdays. Some fall on weekends, which requires careful adjustments to ensure operations stay smooth. With our holiday scheduling feature, you can:
- Set up ad-hoc manual dates or select from predefined holidays that automatically calculate the correct dates each year.
- Account for holidays falling on weekends by sliding messaging forward or back based on customizable business logic.
- Customize messaging on the phone tree and on-call routing when a holiday occurs.
Whether you’re managing a single site or an entire portfolio, this feature ensures your teams deliver consistent communication, no matter what the calendar says.
Consistency Across Your Entire Portfolio
For PMCs overseeing large portfolios, managing communication for every property can feel overwhelming—especially during holidays. Our customizable scheduling tools give you the power to:
- Apply holiday schedules to individual sites or entire portfolios at scale.
- Ensure all properties follow the same behavior and communication protocols.
- Eliminate confusion and frustration for residents and staff alike.
No more manual oversight for every single property. With Courtesy Connection, you gain centralized control and ensure consistent service delivery across the board.
More Than Just Holidays: Temporary Messaging for Any Situation
While holiday management is critical, the flexibility of this feature extends to a variety of temporary needs. For example:
- Temporary Office Closures: If a leasing office is undergoing construction for a few days, then you can quickly update messaging to inform residents of the closure and direct them to alternative points of contact.
- Property-Wide Maintenance Issues: If water is out for an entire property, then messaging can be updated instantly to notify residents and explain next steps.
Temporary messaging ensures residents are kept informed in real time, minimizing frustration during unexpected disruptions.
Why This Matters for PMCs
The ability to manage holidays, on-call routing, and temporary messaging at scale is a game-changer for PMCs. This feature:
- Reduces manual work for property managers and staff.
- Enhances the resident experience through clear, timely communication.
- Promotes consistency and reliability across all properties in a portfolio.
Whether it’s a holiday or an unexpected maintenance issue, you can rest assured that residents are receiving the right information at the right time.
Take Control of Your Communication
Holidays and temporary disruptions don’t have to create chaos. With flexible scheduling, custom messaging, and scalable on-call routing, you have the tools to keep operations smooth and residents informed across your entire portfolio.
Ready to streamline your communication strategy? Let’s talk about how we can help you implement a system that works for every site, every situation, every time.
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