Resources

GET CONNECTED Resources

Take a look at what's new in answering service software. We provide service exclusively for the property management industry, and, as such, we are highly customized to meet the unique needs of property management. What's new and upcoming is exciting!

FEATURED RELEASE

Courtesy Connection Introduces Real-Time Text Message Translation

3/26/2025: Courtesy Connection, a property management specific answering service, has launched a groundbreaking real-time translation feature for text messaging, further strengthening communication between on-call teams and residents in diverse communities....
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BLOG

5 Signs it's Time to Upgrade Your Property’s Phone System

3/26/2025: As a property manager, your phone system is your lifeline to residents, prospects, and vendors. It’s often the first point of contact, and ensuring it runs smoothly is crucial to maintaining a well-managed community. However, like most technology,...
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CASE STUDY

Northwood Ravin’s Answering Service Upgrade Transforms Property Operations

12/18/2024: Northwood Ravin leveraged Courtesy Connection to transform after-hours maintenance and communication. AI-powered sentiment analysis, call transcription, and secure mobile calling changed the game for NWR...
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BLOG

Managing Holidays and Temporary Messaging at Scale

12/18/2024: For property management companies, consistency and scalability across a portfolio are key to delivering exceptional resident experiences. But when holidays roll around, or unexpected events like office construction or maintenance issues arise,...
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BLOG

Enhancing Resident Retention: The Hidden Power of an Answering Service

10/23/2024: In the competitive world of property management, resident retention is paramount. While much of the focus often lands on amenities, maintenance responsiveness, or community events, there's a hidden tool that can significantly impact resident...
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EVENT

Optech 2024

10/9/2024: We are excited to be attending Optech 2024 in Washington, D.C., from October 21-23. This event is a prime opportunity to engage with industry professionals and learn about the latest trends and best practices in apartment management...
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