FEATURED RELEASE Courtesy Connection Introduces Real-Time Text Message Translation
3/26/2025: Courtesy Connection, a property management specific answering service, has launched a groundbreaking real-time translation feature for text messaging, further strengthening communication between on-call teams and residents in diverse communities. This new functionality ensures that language barriers no longer stand in the way of prompt, effective, and seamless communication.
With Courtesy Connection’s text messaging platform, property management on-call teams can now send and receive text messages in multiple languages with automatic translation, ensuring accurate and instant communication. This enhancement is designed to improve engagement with residents (and on-call team members) who prefer communicating in their native language, reducing misunderstandings and improving response times for on-call issues including emergency maintenance, courtesy officer calls, and resident lockouts.
“Today’s multifamily communities are more diverse than ever, and communication challenges can create inefficiencies and missed opportunities,” said Ryan Nigro, CEO at Courtesy Connection. “Our real-time translation feature empowers property teams with diverse language proficiencies to better serve their residents by eliminating language barriers and making communication effortless.”
Key benefits of Courtesy Connection’s real-time translation feature include:
- Seamless Two-Way Communication – Messages sent in one language are instantly translated into the recipient’s preferred language, and responses are translated back automatically.
- Faster Resident Support – Reduce delays in responding to resident concerns by ensuring all messages are understood and addressed in real-time.
- Improved Resident Experience – Strengthen relationships with multilingual residents by making them feel heard and valued.
- Efficient Team Collaboration – On-call team members can confidently communicate with residents without relying on third-party translation apps.
The real-time translation feature is seamlessly integrated into Courtesy Connection’s existing text messaging add-on, ensuring that properties using the service can leverage this enhancement without additional setup or technical expertise.
By prioritizing accessibility and inclusivity, Courtesy Connection continues to set the standard for innovative answering services tailored specifically for the multifamily industry.
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